Frequently Asked Questions

Below are a list of questions we receive on a regular basis with regards to our programs, services, and financial obligations of clients.  If you don’t find the answer you’re looking for, then give us a call and let us know how we can help you. 

General Questions

I am ready to get help. Who do I call?

Please call us at 336.725.8389. Our trained staff will help you get connected with the right people to assist with your need for care.

A friend or loved one needs help for his/her substance abuse or mental health problem. Where do I start?

You may contact Insight Human Services at 336.725.8389 to talk to a counselor to discuss the needs of a friend or loved one. Our counselors can consult with you about treatment options so your friend or loved one gets the help they need.

I am a health care professional. Where can I get more information about referring a patient to you for services?

Visit our Referrals page for more information and a Referral Form. You may also contact us at 336.725.8389 to speak with a staff member.

Are there priority admissions for certain people?

We give priority admission if you are pregnant, an intravenous drug user, are at risk of HIV/AIDS or tuberculosis (TB), or have opioid management treatment needs.

Can I legally force someone in my life to get help for his/her problem?

Lasting change occurs when a person makes the decision to change on his or her own. However, there are times when someone may be involved with the legal system or in danger of harm to themselves or others — then a person can be evaluated for their safety. Our counselors can guide you on your options on how to assist someone to get the help they need. If a person is in immediate danger please call 911.

Can I request your services at my child's school?

You may talk to your child’s school counselor about the best way to receive appropriate services at school.  Our prevention and counseling services provided in school settings come from referrals from school personnel. See our Prevention Services page to learn more.

Does Insight offer any internships or volunteering opportunities?

Please see our Careers page for more information about volunteering and internships.

Financial questions

Does Insight accept insurance?

We accept insurance for covered services. Check with your insurance company to find out about the benefits of your insurance plan. If your insurance plan does not cover our services, we can provide you with a receipt for your payment. The ultimate responsibility of payment for services is with the individual receiving services.

What if I don't have insurance?

Funding for many of our services is provided by state programs. If you do not have insurance, your services may be eligible for funding through various state-funded programs. This can be determined as a part of the assessment process.

Does Insight accept Medicaid?

We accept Medicaid for covered services that have been approved through the local management entity that manages behavioral health services for state and Medicaid funding.

What are my financial responsibilities for services?

Full payment for services is the responsibility of the person receiving services, or his or her parent/guardian for a minor.

How can I estimate how much I will owe?

We offer a sliding fee scale based on a person’s ability to pay for services. In addition, payment plans are available. Please talk to our counselors and financial assistants to discuss your options.

Do I qualify for state funding?

Factors that may qualify someone for state funding vary based on the location and specific service that a person is receiving. Call our counselors to discuss the possibility of state funding eligibility.

What forms of payment do you accept?

We accept checks, credit cards, and cash payments.

What kind of documents do I need to bring?

Documents that will help us determine if you are eligible for services include:

  • Valid ID
  • Proof of residency
  • Family Physician information
  • Copy of Medicaid and insurance cards