Below are a list of questions we receive on a regular basis with regards to our programs, services and financial obligations of clients.  If you don’t find the answer you’re looking for, then use the contact information to the right and let us know how we can help you.

General Questions

You may contact Insight Human services at 336.725.8389 or call 800.758.6077. Our trained staff will help you get connected with the right people to assist with your need for care.

You may contact Insight Human Services at 336.725.8389 or call 800.758.6077 to talk to a counselor to discuss the needs of a friend or loved one. Our counselors can consult with you about treatment options so your friend or loved one gets the help they need.


Priority admissions include: pregnant and parenting women, injection drug users, individuals with HIV/AIDS, and individuals with tuberculosis (TB).

Lasting change occurs when a person makes the decision to change on his or her own. However there are times when a person may be involved with the legal system or in danger of harm to themselves or others — then a person can be evaluated for their safety. Our counselors can guide you on your options on how help someone get the help they need. If a person is in immediate danger please call 911.

You may talk to your child’s school counselor about the best way to receive appropriate services at school.  Our prevention and counseling services provided in school settings come from referrals from school personnel.

Due to the confidential nature of our services, volunteer opportunities are limited. You may call our program directors to inquire about volunteer opportunities with specific programs.

Insight works with institutions of higher education to provide internship opportunities. Please contact the manager of a specific program to discuss internship possibilities.

Financial Questions

Insight accepts insurance for covered services. Check with your insurance company to find out about the benefits of your insurance plan. If your insurance plan does not cover the services we provide, Insight can provide you with a receipt for your payment of services. The ultimate responsibility of payment for services is with the individual receiving services.

Funding for many of the services provided by Insight Human services is provided by state programs. If you do not have insurance your services may be eligible for funding through various state-funded programs. This can be determined as a part of the assessment process.

Insight accepts Medicaid for covered services that have been approved through the local management entity that manages behavioral health services for state and Medicaid funding.

Full payment for services is the responsibility of the person receiving services or his or her parent/guardian if s/he is a minor.

Insight Human Services offers a sliding fee scale based on a person’s ability to pay for services. In addition, payment plans are available. Please talk to our counselors and financial assistants to discuss your options.

Factors that may qualify someone for state funding vary based on the location and specific service that a person is receiving. Call our counselors to discuss the possibility of state funding eligibility.

Insight accepts checks, credit cards and cash payments.

Documents that will help Insight Human Services to determine if you are eligible for services include:

  • Valid ID
  • Proof of residency
  • Family Physician information
  • Copy of Medicaid and insurance cards